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Akan, Perran

Dimensions of service quality : expectations of Turkish consumers from services / Perran Akan. - xiv, 157 pages ; 23 cm. - Yayın ; no. 567 . - Boğaziçi Üniversitesi yayınları ; 567. .

"Araştirma raporu."

Includes bibliographical references (pages 89-92).


Chiefly English; abstract in English and Turkish.

Subjects--Topical Terms:
Customer services--Quality control.
Customer services--Turkey.
Consumer satisfaction--Turkey.

LC Class. No.: HF5415.5 / .A526 1995