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Introduction to service engineering [electronic resource] : [edited by] Gavriel Salvendy and Waldemar Karwowski. - 1 online resource (659 pages) : illustrations

Elektronik kitap

Includes bibliographical references and index.

ISBN: 9780470569627

Subjects--Topical Terms:
Computer networks--Management
Service industries--Information technology.
Customer services--Information technology.
Service-oriented architecture (Computer science)
Systems engineering
Management science

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: TK5105.5 / .I685 2010