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Schonberger, Richard.

Operations management : customer-focused principles / Richard J. Schonberger, Edward M. Knod, Jr. - 6th ed. - xii, 723 pages : illustrations (some color) ; 27 cm.

Includes bibliographical references (pages [697]-703) and index.

-- part 1. Introduction to operations management -- part 2. Design and control for customer satisfaction -- part 3. Translating demand into orders -- part 4. Translating planned orders into outcomes -- part 5. OM resources: measurement, management, improvement.

ISBN: 0256194068 9780256194067 0256215332 9780256215335 0256137803 9780256137804 0256156026 9780256156027

LCCN: 96021354

Subjects--Topical Terms:
Production management.

LC Class. No.: TS155 / .S324 1997