Balıkesir Üniversitesi
Kütüphane ve Dokümantasyon Daire Başkanlığı

Müşteri hizmetlerinde kalite / (Kayıt no. 10419)

MARC ayrıntıları
000 -LEADER
fixed length control field 01170nam a2200325 i 4500
001 - CONTROL NUMBER
control field 12292
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250502113002.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 060623s1997 tu 000 0 tur d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9757805815
040 ## - CATALOGING SOURCE
Original cataloging agency BGZ
Language of cataloging eng
Transcribing agency BGZ
Modifying agency BAUN
Description conventions rda
041 1# - LANGUAGE CODE
Language code of text/sound track or separate title tur
Language code of summary or abstract/overprinted title or subtitle eng
049 ## - LOCAL HOLDINGS (OCLC)
Holding library BAUN_MERKEZ
050 04 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .M3719 1997
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Martin, William B.
9 (RLIN) 90107
Relator term Author
240 10 - UNIFORM TITLE
Uniform title Quality customer service : how to win with the customer.
Language of a work Turkish.
245 10 - TITLE STATEMENT
Title Müşteri hizmetlerinde kalite /
Statement of responsibility, etc William B.Martin ;çeviri Ahmet Ünver.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture İstanbul :
Name of producer, publisher, distributor, manufacturer Rota Yayınları,
Date of production, publication, distribution, manufacture, or copyright notice 1997.
300 ## - PHYSICAL DESCRIPTION
Extent 103 pages ;
Dimensions 22 cm.
336 ## - CONTENT TYPE
Content Type Term text
Content Type Code txt
Source rdacontent
337 ## - MEDIA TYPE
Media Type Term unmediated
Media Type Code unmediated
Source rdamedia
338 ## - CARRIER TYPE
Carrier Type Term volume
Carrier Type Code volume
Source rdacarrier
490 1# - SERIES STATEMENT
Series statement Etkin yönetim dizisi ;
Volume number/sequential designation 9
500 ## - GENERAL NOTE
General note Translation of :Quality customer service : how to win with the customer
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
Form subdivision Programmed instruction.
Topical term or geographic name as entry element Customer relations
Form subdivision Programmed instruction.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Ünver, Ahmet.
9 (RLIN) 107321
Relator term Translator
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
9 (RLIN) 47750
Uniform title Rota Yayınları.
9 (RLIN) 71112
Uniform title Rota Yayınları.
Name of part/section of a work Etkin yönetim dizisi ;
Volume number/sequential designation 9.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Kitap
Mevcut
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date checked out Price effective from Koha item type
        Non-fiction Mehmet Akif Ersoy Merkez Kütüphanesi Mehmet Akif Ersoy Merkez Kütüphanesi Genel Koleksiyon 19/11/2003 4.20 2 HF5415.5 .M3719 1997 012292 11/01/2024 21/12/2023 11/01/2015 Kitap
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