MARC ayrıntıları
| 000 -LEADER |
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| fixed length control field |
09524nam a2200337 i 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
080905s2009 enka b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2008039182 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780273718512 |
| Qualifying information |
book with cd |
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| International Standard Book Number |
0273718517 |
| Qualifying information |
book with cd |
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
(OCoLC)ocn247442161 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Transcribing agency |
DLC |
| Modifying agency |
BTCTA |
| -- |
BWK |
| -- |
BWKUK |
| -- |
YDXCP |
| -- |
BWX |
| -- |
DLC |
| -- |
BAUN |
| Description conventions |
rda |
| 049 ## - LOCAL HOLDINGS (OCLC) |
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| Holding library |
BAUN_MERKEZ |
| 050 04 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
TS183 |
| Item number |
.O64 2009 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Edition number |
22 |
| 245 00 - TITLE STATEMENT |
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| Title |
Operations and process management : |
| Remainder of title |
principles and practice for strategic impact / |
| Statement of responsibility, etc |
Nigel Slack ... [and others]. |
| 250 ## - EDITION STATEMENT |
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| Edition statement |
2nd ed. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
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| Place of production, publication, distribution, manufacture |
Harlow, England ; |
| -- |
New York : |
| Name of producer, publisher, distributor, manufacturer |
Prentice Hall/Financial Times, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2009. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxiii, 541 pages : |
| Other physical details |
color illustrations ; |
| Dimensions |
28 cm. + |
| Accompanying material |
1 CD-ROM (4 3/4 in.) |
| 336 ## - CONTENT TYPE |
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| Content Type Term |
text |
| Content Type Code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
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| Media Type Term |
unmediated |
| Media Type Code |
unmediated |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
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| Carrier Type Term |
volume |
| Carrier Type Code |
volume |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc |
Includes bibliographical references and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
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| Title |
Contents |
| -- |
Guide to case studies in the book and on CD xii |
| -- |
Preface xv |
| -- |
Guided tour of the book xviii |
| -- |
Guided tour of the CD xx |
| -- |
About the authors xxiv |
| -- |
Acknowledgements xxv |
| -- |
1 Operations and processes 1 |
| -- |
Executive summary 2 |
| -- |
What is operations and process management? 2 |
| -- |
Does the business take a process perspective? 3 |
| -- |
Does operations and process management have a strategic impact? 3 |
| -- |
Should all processes be managed in the same way? 4 |
| -- |
A model of operations and process management 24 |
| -- |
Critical commentary 25 |
| -- |
Summary checklist 27 |
| -- |
Case study: AAF Rotterdam 28 |
| -- |
Active case study: EleXon Computers 30 |
| -- |
Applying the principles 30 |
| -- |
Notes on chapter 32 |
| -- |
Taking it further 32 |
| -- |
Useful websites 32 |
| -- |
2 Operations strategy 34 |
| -- |
Executive summary 34 |
| -- |
What is operations strategy? 34 |
| -- |
Does the operation have a strategy? 34 |
| -- |
Does operations strategy make sense from the top and the bottom of the business? 35 |
| -- |
Does operations strategy align market requirements with operations resources? 35 |
| -- |
Does operations strategy set an improvement path? 35 |
| -- |
Critical commentary 57 |
| -- |
Summary checklist 58 |
| -- |
Case study: Dresding Wilson 59 |
| -- |
Active case study: Long Ridge Gliding Club 61 |
| -- |
Applying the principles 62 |
| -- |
Notes on chapter 63 |
| -- |
Taking it further 63 |
| -- |
Useful websites 64 |
| -- |
3 Supply network design 65 |
| -- |
Executive summary 66 |
| -- |
What is supply network design? 66 |
| -- |
How should the supply network be configured? 66 |
| -- |
Where should operations be located? 66 |
| -- |
How much capacity should each operation in the supply network have? 67 |
| -- |
Critical commentary 86 |
| -- |
Summary checklist 87 |
| -- |
Case study: Disney Resort Pans 88 |
| -- |
Active case study: Freeman Biotest 93 |
| -- |
Applying the principles 93 |
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Notes on chapter 94 |
| -- |
Taking it further 95 |
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Useful websites 95 |
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Supplement: Forecasting 96 |
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4 Process design 1 - positioning 105 |
| -- |
Executive summary 106 |
| -- |
What is process design-positioning? 106 |
| -- |
Do processes match volume-variety requirements? 106 |
| -- |
Are process layouts appropriate? 107 |
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Is process technology appropriate? 107 |
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Are job designs appropriate? 107 |
| -- |
Critical commentary 127 |
| -- |
Summary checklist 128 |
| -- |
Case study: North West Constructive Bank - The New Mortgage Centre 1 129 |
| -- |
Active case study: McPherson Charles Solicitors 132 |
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Applying the principles 132 |
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Notes on chapter 133 |
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Taking it further 133 |
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Useful websites 134 |
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5 Process design 2 - analysis 135 |
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Executive summary 136 |
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What is process design-analysis? 136 |
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Are process performance objectives understood? 136 |
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How are processes currently designed? 136 |
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Are process tasks and capacity configured appropriately? 137 |
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Is process variability recognized? 137 |
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Critical commentary 161 |
| -- |
Summary checklist 162 |
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Case study: North West Constructive Bank - The New Mortgage Centre 2 163 |
| -- |
Active case study: Action Response 167 |
| -- |
Applying the principles 167 |
| -- |
Notes on chapter 169 |
| -- |
Taking it further 169 |
| -- |
Supplement: Queuing analysis 170 |
| -- |
6 Product and service design processes 179 |
| -- |
Executive summary 180 |
| -- |
What is product/service design? 180 |
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Are product/service design objectives specified? 180 |
| -- |
Is the product/service design process defined? 181 |
| -- |
Are the resources for developing products and services adequate? 181 |
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Are product/service design and process design simultaneous? 181 |
| -- |
Critical commentary 202 |
| -- |
Summary checklist 203 |
| -- |
Case study: Chatsworth - The adventure playground 204 |
| -- |
Active case study: Getting Customer #1 205 |
| -- |
Applying the principles 206 |
| -- |
Notes on chapter 206 |
| -- |
Taking it further 207 |
| -- |
Useful websites 207 |
| -- |
7 Supply chain management 209 |
| -- |
Executive summary 210 |
| -- |
What is supply chain management? 210 |
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Are supply chain objectives clear? 210 |
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How should supply chain relationships be managed? 210 |
| -- |
How should the supply side be managed? 211 |
| -- |
How should the demand side be managed? 211 |
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Are supply chain dynamics under control? 211 |
| -- |
Critical commentary 235 |
| -- |
Summary checklist 237 |
| -- |
Case study: Supplying fast fashion 238 |
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Active case study: NK Fleet Management 240 |
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Applying the principles 241 |
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Notes on chapter 241 |
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Taking it further 242 |
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Useful websites 243 |
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8 Capacity management 245 |
| -- |
Executive summary 246 |
| -- |
What is capacity management? 246 |
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What is the operation's current capacity? 246 |
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How well are demand-capacity mismatches understood? 246 |
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What should be the operation's base capacity? 247 |
| -- |
How can demand-capacity mismatches be managed? 247 |
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How should capacity be controlled? 247 |
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Critical commentary 268 |
| -- |
Summary checklist 269 |
| -- |
Case study: Blackberry Hill Farm 270 |
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Active case study: Fresh Salads Ltd 274 |
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Applying the principles 275 |
| -- |
Notes on chapter 276 |
| -- |
Taking it further 276 |
| -- |
Useful websites 276 |
| -- |
9 Inventory management 277 |
| -- |
Executive summary 278 |
| -- |
What is inventory management? 278 |
| -- |
Why should there be any inventory? 278 |
| -- |
Is the right quantity being ordered? 278 |
| -- |
Are inventory orders being placed at the right time? 279 |
| -- |
Is inventory being controlled effectively? 279 |
| -- |
Critical commentary 301 |
| -- |
Summary checklist 303 |
| -- |
Case study: supplies4medics.com 304 |
| -- |
Active case study: Rotterdam Serum 305 |
| -- |
Applying the principles 306 |
| -- |
Notes on chapter 307 |
| -- |
Taking it further 307 |
| -- |
Useful websites 307 |
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10 Resource planning and control 309 |
| -- |
Executive summary 310 |
| -- |
What is resource planning and control? 310 |
| -- |
Does resource planning and control have all the right elements? 310 |
| -- |
Is resource planning and control information integrated? 310 |
| -- |
Are core planning and control activities effective? 311 |
| -- |
Critical commentary 331 |
| -- |
Summary checklist 332 |
| -- |
Case study: subText Studios, Singapore 333 |
| -- |
Active case study: Coburn Finnegan Accountants 336 |
| -- |
Applying the principles 336 |
| -- |
Notes on chapter 338 |
| -- |
Taking it further 338 |
| -- |
Useful websites 338 |
| -- |
Supplement: Materials Requirements Planning (MRP) 339 |
| -- |
11 Lean synchronization 347 |
| -- |
Executive summary 348 |
| -- |
What is lean synchronization? 348 |
| -- |
What are the barriers to lean synchronization? 349 |
| -- |
Is flow streamlined? 349 |
| -- |
Does supply exactly match demand? 349 |
| -- |
Are processes flexible? 349 |
| -- |
Is variability minimized? 349 |
| -- |
Is lean synchronization applied throughout the supply network? 349 |
| -- |
Critical commentary 373 |
| -- |
Summary checklist 376 |
| -- |
Case study: Boys and Boden (B&B) 377 |
| -- |
Active case study: Treating Ann 379 |
| -- |
Applying the principles 379 |
| -- |
Notes on chapter 380 |
| -- |
Taking it further 381 |
| -- |
Useful websites 381 |
| -- |
12 Quality management 383 |
| -- |
Executive summary 384 |
| -- |
What is quality management? 384 |
| -- |
Is the idea of quality management universally understood and applied? 384 |
| -- |
Is 'quality' adequately defined? 384 |
| -- |
Is 'quality' adequately measured? 385 |
| -- |
Is 'quality' adequately controlled? 385 |
| -- |
Does quality management always lead to improvement? 385 |
| -- |
Critical commentary 403 |
| -- |
Summary checklist 405 |
| -- |
Case study: Turnround at the Preston plant 406 |
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Active case study: 'You have eight messages' 408 |
| -- |
Applying the principles 408 |
| -- |
Notes on chapter 409 |
| -- |
Taking it further 409 |
| -- |
Useful websites 410 |
| -- |
Supplement: Statistical Process Control (SPC) 411 |
| -- |
13 Improvement 423 |
| -- |
Executive summary 424 |
| -- |
What is improvement? 424 |
| -- |
What is the gap between current and required performance? 424 |
| -- |
What is the most appropriate improvement path? 425 |
| -- |
What techniques should be used to facilitate improvement? 425 |
| -- |
How can improvement be made to stick? 425 |
| -- |
Critical commentary 454 |
| -- |
Summary checklist 456 |
| -- |
Case study: Geneva Construction and Risk (GCR) 457 |
| -- |
Active case study: Ferndale Sands Conference Centre 460 |
| -- |
Applying the principles 460 |
| -- |
Notes on chapter 461 |
| -- |
Taking it further 461 |
| -- |
Useful |
|
|---|
| Title |
websites 462 |
| -- |
14 Risk and resilience 464 |
| -- |
Executive summary 464 |
| -- |
What are risk and resilience? 464 |
| -- |
Have potential failure points been assessed? 464 |
| -- |
Have failure prevention measures been implemented? 465 |
| -- |
Have failure mitigation measures been implemented? 465 |
| -- |
Have failure recovery measures been implemented? 465 |
| -- |
Critical commentary 487 |
| -- |
Summary checklist 489 |
| -- |
Case study: The Chernobyl failure 490 |
| -- |
Active case study: Paterford Elevators 491 |
| -- |
Applying the principles 492 |
| -- |
Notes on chapter 493 |
| -- |
Taking it further 493 |
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Useful websites 493 |
| -- |
15 Project management 495 |
| -- |
Executive summary 496 |
| -- |
What is project management? 496 |
| -- |
Is the project environment understood? 496 |
| -- |
Is the |
|
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| Title |
project well defined? 496 |
| -- |
Is project management adequate? 497 |
| -- |
Has the project been adequately planned? 497 |
| -- |
Is the project adequately controlled? 497 |
| -- |
Critical commentary 520 |
| -- |
Summary checklist 521 |
| -- |
Case study: United Photonics Malaysia Sdn Bhd 522 |
| -- |
Active case study: National Trust 527 |
| -- |
Applying the principles 527 |
| -- |
Notes on chapter 528 |
| -- |
Taking it further 529 |
| -- |
Useful websites 529 |
| -- |
Index 531 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Manufacturing processes. |
|
|---|
| Topical term or geographic name as entry element |
Process control. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Slack, Nigel. |
| 900 ## - EQUIVALENCE OR CROSS-REFERENCE-PERSONAL NAME [LOCAL, CANADA] |
|---|
| Personal Name |
31267 CD00610 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Kitap |
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