Managing human behavior in public and nonprofit organizations / Robert B. Denhardt, Janet V. Denhardt, Maria P. Aristigueta.

Includes bibliographical references (pages 417-440) and index.

-- Organizational behavior as a way of thinking and acting -- Knowing and managing yourself -- Fostering creativity -- Managing stress -- Decision making -- Motivating yourself and others -- Leadership in public organizations -- Power and organizational politics -- Communicating effectively with others -- Working in groups and teams -- Managing conflict -- Organizational change -- Representing the organization "on the outside" -- Managing behavior in the public interest.

"Managing Human Behavior in Public and Nonprofit Organizations, Second Edition fosters competence in critical management and leadership skills, including communication, motivation, teamwork, group dynamics, and decision making. Cases, self-assessment exercises, simulation, and evaluative instruments provide students with the opportunity to experience the applied side of theories and to learn both cognitively and experientially."--Jacket.