The professional housekeeper / Madelin Schneider and Georgina Tucker

Tucker's name appears first on the second edition

Includes index

Bibliography: pages 495-496

The evolution of the lodging industry -- Types of lodging establishments -- The importance of housekeeping -- The areas of housekeeping responsibility -- What it takes to be a housekeeper -- Staffing the housekeeping department -- Who does what in housekeeping -- Training and incentives -- Procedure manuals -- Turnover, termination, evaluation, and promotion -- The relationship of housekeeping with guests and with other departments -- The linen room; the hub of the department -- The sewing room, the storage areas, and the uniform room -- The laundry -- Linens, bedding, and beds -- The selection of materials for walls and windows -- Uniforms -- Equipment and supplies -- Guest room supplies and amenities -- Carpeting -- Hard flooring: the commonly used types -- Hard flooring: the sealers, finishes, and required equipment for total maintenance -- Carpet and floor care -- Cleaning walls and windows -- Cleaning the guest room and bath -- Cleaning the front-of-the-house and the back-of-the-house -- Cleaning bathrooms and public rest rooms Interior design: the public spaces -- Interior design: the guest rooms -- Restoration and rehabilitation -- What makes a housekeeper professional -- Safety and security -- Technology, opportunitites, education, and the future