TY  - BOOK
AU  - Hodgetts,Richard M.
TI  - Implementing TQM in small and medium-sized organizations
SN  - 0585023778
AV  - HD62.7 H6253 1996
PY  - 1996///
CY  - New York
PB  - AMACOM
KW  - Small business
KW  - Management
KW  - Total quality management
N1  - The quality revolution; --and how to be a winner in the battle zones ahead; --Develop a focus; --know where you're going, and then sound the drums; --Identify your customers' needs; --find out what they really want; --Design the organization structure; --simply and cost-effectively; --Train the personnel; --with simple, practical, profitable tools; --Give and get feedback; --easily and effectively; --Provide recognition and rewards; --let your associates know you care; --Maintain continuous improvement; --don't ever stop getting better!
N2  - How hot Hell is, how much is a scant teaspoon, the evolution of the supposed universal metric system, and the starting speed of a rifle bullet compared to creatures ranging from a rat flea to humans, are among the witty but informative facts and perspectives offered by Canadian journalist Strauss. More a leisure than a scholarly work, but could be used to interest high school students in various subjects. No bibliography. Annotation copyright by Book News, Incorporated, Portland, OR
UR  - http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=2104
ER  -