TY  - BOOK
AU  - Keen,Peter G.W.
TI  - The process edge: creating value where it counts
SN  - 0585056455
AV  - HD58.87 K44 1997
PY  - 1997///
CY  - Boston
PB  - Harvard Business School
KW  - Reengineering (Management)
KW  - Organizational effectiveness
UR  - http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=7254
ER  -