TY  - BOOK
AU  - Cunningham,Michael J.
TI  - Customer relationship management
T2  - ExpressExec
SN  - 1841123250
AV  - HF5415.5 C86 2002
PY  - 2002///
CY  - Oxford
PB  - Capstone
KW  - Customer relations
KW  - Management
KW  - Relationship marketing
KW  - Case studies
KW  - Electronic commerce
UR  - http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=71309
ER  -