Step-by-step QFD : customer-driven product design - Terninko, John. (Boca Raton, Fla. : St. Lucie Press, 1997)
Contents Foreword / Bob King Preface Acknowledgments Ch. 1Introduction Ch. 2Flow of Analysis in Step-by-Step QFD Ch. 3Priority of Customer Segments Ch. 4Understanding Your Customer Ch. 5Customer Voice into Design Team Voice Ch. 6A Better Way to Measure Quality Ch. 7New Design Concepts Ch. 8Theory of Inventive Problem Solving Ch. 9Voice of Customer to Manufacturing Ch. 10Robust Design in Manufacturing Ch. 11Admonitions A. QFD Cases B. 40 TRIZ Principles and Contradition Table C. E-Mail Addresses Glossary Bibliography Inde Worksheets
Includes bibliographical references and index.
Keywords: Quality function deployment; New products; Quality of products; Production management