TY  - BOOK
AU  - Terninko,John
TI  - Step-by-step QFD: customer-driven product design 
SN  - 1574441108
AV  - TS156 .T473 1997
PY  - 1997///]
CY  - Boca Raton, Fla.
PB  - St. Lucie Press
KW  - Quality function deployment
KW  - New products
KW  - Quality of products
KW  - Production management
N1  - Includes bibliographical references and index; Contents; Foreword; / Bob King; Preface; Acknowledgments; Ch. 1Introduction; Ch. 2Flow of Analysis in Step-by-Step QFD; Ch. 3Priority of Customer Segments; Ch. 4Understanding Your Customer; Ch. 5Customer Voice into Design Team Voice; Ch. 6A Better Way to Measure Quality; Ch. 7New Design Concepts; Ch. 8Theory of Inventive Problem Solving; Ch. 9Voice of Customer to Manufacturing; Ch. 10Robust Design in Manufacturing; Ch. 11Admonitions; A. QFD Cases; B. 40 TRIZ Principles and Contradition Table; C. E-Mail Addresses; Glossary; Bibliography; Inde; Worksheets
ER  -