TY  - BOOK
AU  - Michelli,Joseph A.
AU  - Gülfidan,İlker
AU  - Engin,Cemal
TI  - Yeni altın standardı: efsanevi bir müşteri deneyimi yaratmak için 5 liderlik ilkesi, The Ritz-Carlton Hotel Company'nin izniyle 
T2  - Optimist
SN  - 9789944186919
AV  - HD57.7 .M5251 2009
PY  - 2009///
CY  - İstanbul
PB  - Optimist
KW  - Ritz-Carlton Hotels (Firm)
KW  - Management
KW  - Case studies
KW  - Corporate culture
KW  - Customer services
KW  - Leadership
KW  - Success in business
KW  - Total quality management
N1  - Original title : The new gold standard; Includes bibliographical references
ER  -