TY  - BOOK
AU  - Çatı,Kahraman
AU  - Baydaş,Abdulvahap
TI  - Hizmet pazarlaması ve hizmet kalitesi
SN  - 9786050074000
AV  - HD9980.5 .H596 2008
PY  - 2008///
CY  - Ankara
PB  - Asil
KW  - Service industries
KW  - Marketing
KW  - Quality control
KW  - Customer services
KW  - Management
N1  - Includes bbiliographical references
ER  -