TY  - BOOK
AU  - Karwowski,Waldemar
AU  - Salvendy,Gavriel
TI  - Introduction to service engineering
SN  - 9780470569627
AV  - TK5105.5 .I685 2010 
PY  - 2010///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Computer networks
KW  - Management
KW  - Service industries
KW  - Information technology
KW  - Customer services
KW  - Service-oriented architecture (Computer science)
KW  - Systems engineering
KW  - Management science
KW  - Electronic books
N1  - Elektronik kitap; Includes bibliographical references and index
UR  - http://onlinelibrary.wiley.com/book/10.1002/9780470569627
ER  -