Process consultation revisited : building the helping relationship - Schein, Edgar H. (Reading, Mass. : Addison-Wesley, 1999)
PART I PROCESS CONSULTATION DEFINED Chapter 1: What Is Process Consultation? Chapter 2: The Psychodynamics of the Helping Relationship Chapter 3: Active Inquiry and Listening as Status-Equilibrating Processes Chapter 4: The Concept of Client PART II DECIPHERING HIDDEN FORCES AND PROCESSES Chapter 5: Intrapsychic Processes: ORJI Chapter 6: Face-to-Face Dynamics: Cultural Rules of Interaction and Communication PART III INTERVENTION IN THE SERVICE OF LEARNING Chapter 7: Communication and Deliberate Feedback Chapter 8: Facilitative Process Interventions: Task Processes in Groups Chapter 9: Facilitative Process Interventions: Interpersonal Processes Chapter 10: Facilitative Process Interventions: Dialogue PART IV PROCESS CONSULTATION IN ACTION Chapter 11: Consultation in Action: Entry, Settings, Methods, and the Psychological Contract Chapter 12: Process Consultation and the Helping Relationship in Perspective
Includes bibliographical references (pages 249-252) and index.
Keywords: Business consultants; Social psychology