TY  - BOOK
AU  - Schonberger,Richard
AU  - Knod,Edward M.
TI  - Operations management: customer-focused principles 
SN  - 0256194068
AV  - TS155 .S324 1997
PY  - 1997///]
CY  - Chicago
PB  - Irwin
KW  - Production management
N1  - Includes bibliographical references (pages [697]-703) and index; -- part 1. Introduction to operations management; -- part 2. Design and control for customer satisfaction; -- part 3. Translating demand into orders; -- part 4. Translating planned orders into outcomes; -- part 5. OM resources: measurement, management, improvement
ER  -