TY  - BOOK
AU  - Kusluvan,Salih
TI  - Managing employee attitudes and behaviors in the tourism and hospitality industry
SN  - 1590336305
AV  - TX911.3.M27 M3244 2003
PY  - 2003///]
CY  - New York
PB  - Nova Science Publishers
KW  - Hospitality industry
KW  - Management
KW  - Tourism
KW  - Leisure industry
N1  - Includes bibliographical references and index; Contents; List of Tables; List of Figures; About the Editor; Contributors; Preface; Ch. 1	Characteristics of Employment and Human Resource Management in the Tourism and Hospitality Industry; Salih Kusluvan; Ch. 2	Employee Attitudes and Behaviors and their Roles for Tourism and Hospitality Businesses; Salih Kusluvan; Ch. 3	The Status of Tourism Employment; Roy C. Wood; Ch. 4	Attitudes of the Young to Careers in Hospitality and Tourism: Review and Recommendations; John Tribe, Acolla Lewis; Ch. 5	Perceptions and Attitudes of Undergraduate Tourism Students towards Working in the Tourism and Hospitality Industry in a Developing Economy; Salih Kusluvan, Zeynep Kusluvan; Ch. 6	Why Don't Hospitality Students Keep the Faith? A Research Report on Hospitality Students' Commitment to Careers in the Industry; Rick A. Fraser; Ch. 7	Undergraduate Tourism Students' Satisfaction with Student Work Experience and its Impact on their Future Career Intentions: A Case Study; Salih Kusluvan, Zeynep Kusluvan, Duygu Eren; Ch. 8	Managing Students as a Flexible Labour Resource in Hospitality and Tourism in Central and Eastern Europe and the UK; Rosemary Lucas, Keith Johnson; Ch. 9	Managing the Service Encounters in Tourism; Nick Johns, Jan Mattsson; Ch. 10	Service Behaviors and Customer Satisfaction; Kathryn Frazer Winsted; Ch. 11	The Role of Nonverbal Communication in Service Encoutners; D. S. Sundaram, Cynthia Webster; Ch. 12	Emotional Labor in the Hospitality and Tourism Industry; J. Andrew Morris; Ch. 13	Organizational Citizenship Behavior in the Hospitality and Tourism Industry; David L. Turnipseed; Ch. 14	The Quintessential Relationship: Service Predispositions and Quality Assurance; Darren Lee-Ross; Ch. 15	The First Step to Service Excellence in the Global Tourism and Hospitality Environment: Selecting Service-Oriented Personnel; Shawn M. Carraher, Jorge Mendoza, Charles E. Carraher, Lyle Schoenfeldt; Ch. 16	Organizational Socialization: Messages, Meanings, and Making Sense; Cheri A. Young; Ch. 17	Training and Development in Tourism Organizations; Patricia L. Janes; Ch. 18	Motivation Research in Hospitality between 1990 and 2001: A Prescriptive Review of the Literature; Tony Simons; Ch. 19	Managing Job Satisfaction in the Russian Lodging Industry: Cultural Analysis and Implications; Skip Swerdlow, Wesley S. Roehl; Ch. 20	Job Stress in Hospitality and Tourism Organizations: Sources, Consequences and Management; Kemal Birdir, Mustafa Tepeci, Asim Saldamli; Ch. 21	Effective Communication with Employees; Conrad Lashley; Ch. 22	Managing the Visitor's Experience through Internal Marketing; Debra Leighton, Richard J. Varey; Ch. 23	Employee Service Quality Issues: Meeting the Needs of Our Internal Customers; Mark A. Bonn; Ch. 24	Organizational Culture and Its Impacts on Employee Attitudes and Behaviors in Tourism and Hospitality Organizations; Zeynep Kusluvan, Kurtulus Karamustafa; Ch. 25	Constructing a Climate and Culture for Service in the Tourism Industry; Beth G. Chung, Benjamin Schneider; Ch. 26	Managing Employee Cross-cultural Atittudes and Behaviours in Australia's Tourism Industry; Heather Mallinson, Jane James; Ch. 27	Organizational Committment in Tourism and Hospitality Organizations; M. Chris Paxson; Ch. 28	Managing Labour Turnover in the Tourism Industry; Wiley J. Sims; Ch. 29	Developing an Organizational Service Orientation among Employees; Rick Lyte, Ed Timmerman; Ch. 30	Effective Performance Appraisal Practices to Enhance Organizational Effectiveness in Hospitality and Tourism; W. Terry Umbreit; Ch. 31	Effective Leadership in Tourism and Hospitality Organisations in the 21st Century; Susan R. Gillet, Romana Morda; Ch. 32	Decision-Making in Tourism and Hospitality Organizations; Fevzi Okumus; Ch. 33	Employee Involvement in Tourism and Related Services; Conrad Lashley; Ch. 34	The Philosophy, Practice and Promise of Empowerment in the Hospitality Industry; Julie Christensen Hughes; Ch. 35	Groups, Teams and Teamwork in Tourism and Hospitality; Hadyn Ingram, Terry Desombre; Ch. 36	Developing Innovation in Tourism and Hospitality Companies: Motivation + Organizational Culture + Knowledge Transfer = Innovation; Eleri Jones, Debbie Keelinga Rachel Davies, Doug Hampson, Graham Attwell, Jenny Hughes; Ch. 37	Conflict and Affective Reactions in Tourism Organizations; Immaculada F. J. Cisneros, Francisco J. Medina, Ines Martinez, Lourdes Munduate; Ch. 38	Innovations in Hospitality Human Resources: Cases from the U.S. Lodging Industry; Kate Walsh, Cathy A. Enz, Judy A. Siguaw; Ch. 39	Human Resource Development for Competitiveness and Sustainability: A Case Study of Indian Tourism; Tom Baum, Jithendran Kokkranikal; Index
ER  -