Ombudsman system in the world and a case study : the Netherland's experiences and Turkey's situation / authors Prof. Dr. İsmail Ceritli, Ph. D., Prof. Abdurrahman Eren, Ph. D., Asst. Prof. Ayhan Nuri Yılmaz, Ph. D. ; Prof. Dr. İsmail Ceritli, Ph. D. (editor).

Includes bibliographical references.

Content List of Tables List of Figures 5 List of Pictures 5 Preferance and Thanks to the Contributers 1 Introduction 2 Historical Perspective Of Ombudsman System (Ismail Ceritli And Ayhan Nuri Yilmaz} 2.1 Purpose Of Ombudsman System 2.2 ' The Root Of Ombudsmanship 2.3 First Establishments 2.4 Proliferation Of Ombudsman System . 2.5 Types Of Ombudsman 2.6 European Ombudsman (EO} 2.6.1 Establishment... 2.6.2 Appointment 2.6.3 Status 2.6.4 Functions And Roles 2.6.5 Operational Methodology Of European Ombudsman 2.6.6 Reporting V 2.7 International Instititions 3 Ombudsman System As A Public Audit Mechanism 3.1 Organizational Structure Of Ombudsman Systemas A Central Office 3.2 Regional And Local Offices 3.3 Appoinetment Of Ombudsman 3.4 Ombudsman For Non-State Organizations 3.5 Budget Definition Of Ombudsman 3.6 Control Function Of Ombudsman 3.7 Complaints Appointments And Investigation Method Of The Ombudsman 3.8 Goals And Benefits 3.9 Relationship Between Parliement And Ombudsman 3.10 Autorities And Responsibilites 3.11 Relationship With Judiciary Institutions 3.12 Relationship With Administrative Justice 4 System Codes Of Ombudsmanship In Terms Of Accountability And Trancparency (Ismail Ceritli} 4.1 Awareness 4.2 Accessibility 4.3 Reliable Data Provision 4.4 Effectiveness '. 4.5 Equity And Neutrality 4.6 Confidentiality 4.7 Human Rights Protection 4.8 Timeness 4.9 Independency 4.10 Transparency And Accountability 4.11 Good Administration And Corporate Governance 4.12 Reporting 4.13 Public Relations And Democratization . 5 Nederland's Ombudsman System As A Model Application (Ismail Ceritli And Ayhan Nuri Yilmaz} 5.1 Institutional History 5.2 Regulations On The Ombudsman Offices 5.2.1 Regulations On National Ombudsman Institution 5.2.2 Regulations On Local Ombudsman Offices 5.3 The Organizational Structure Of The National Ombudsman 5.4 The Tasks And Juristiction Of Thenational Ombudsman 5.5 The Complaint Procedures 5.6 The Decisional Prodecures 5.6.1 The Ombudsquâdrant 5.6.2 Problems Encountered In The Actions Of Government 5.7 The Effect Of The National Ombudsman On The Government And Recommandations 5.8 Àn Interview With Nederland's Ombudsman Alex Brenninkmeijer On Ombudsman Mechanism, Functions And Benefits At National Level In Holland 5.9 An Interview With Rotterdam Ombudsman Mrs. Anne Mieke Zwaneveld On Ombudsman Mechanism, Functions And Benefits At Local Level In Holland 6 Establishment And Progresses Of Ombudsman System In Turkey (Abdurrahman Eren} 6.1 History 6.2 Formation Of The Public Auditorship Institution 6.2.1 Structure Of Institutional Model 6.2.2 Legal Characteristics 6.2.3 Legal Basis Of The Institution 6.2.4 Institutional Independency 6.2.5 Candidacy And Election 6.2.6 Assurances. Of Duty 6.2.7 Institutional Infrastructure 6.2.8 Working Procedures And Principals 6.3 Duties And Authorizations Of The Public Auditorship Institution 6.3.1 Complaint Mechanism 6.3.2 Other Duties Appendixes References