Integrating productivity and quality management / Johnson Aimie Edosomwan

Includes bibliographical references (pages 369-379) and index

Contents Preface. 1. Productivity and Quality Management Concepts 2. Productivity and Total Quality Management Challenges, Opportunities, and Scope of Activities 3. The Productivity-Quality Connection 4. Productivity Measurement 5. Productivity and Quality Improvement Through Statistical Process Control 6. Productivity and Quality Planning 7. Techniques for Resolving Quality Problems 8. Productivity and Quality Improvement Strategies and Techniques 9. Techniques for Improving Employee Productivity, Morale and Employment 10. Establishing and Managing a Productivity and Quality Improvement Program 11. Consumer Satisfaction: A Drive for Quality and Productivity Improvement 12. Conclusion Appendix A Statistical Tables Appendix B Blank Work Forms for Statistical Process Control Implementation Appendix C Constants and Formulas for Control Charts Appendix D Blank Work Forms for the Implementation of Task Analysis Technique (TAT) for Cost of Quality Computations Appendix E Selected Productivity and Quality Centers Appendix F Glossary of Terms Appendix G Bibliography Index