Implementing TQM in small and medium-sized organizations Richard M.Hodgetts.

The quality revolution --and how to be a winner in the battle zones ahead --Develop a focus --know where you're going, and then sound the drums --Identify your customers' needs --find out what they really want --Design the organization structure --simply and cost-effectively --Train the personnel --with simple, practical, profitable tools --Give and get feedback --easily and effectively --Provide recognition and rewards --let your associates know you care --Maintain continuous improvement --don't ever stop getting better!

How hot Hell is, how much is a scant teaspoon, the evolution of the supposed universal metric system, and the starting speed of a rifle bullet compared to creatures ranging from a rat flea to humans, are among the witty but informative facts and perspectives offered by Canadian journalist Strauss. More a leisure than a scholarly work, but could be used to interest high school students in various subjects. No bibliography. Annotation copyright by Book News, Incorporated, Portland, OR