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| 005 | 20251203101625.0 | ||
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| 007 | cr aa aaaaa | ||
| 008 | s2003 o e | ||
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_aBAUN _beng _cBAUN _erda |
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| 049 | _aBAUN_MERKEZ | ||
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_aHF5415.13 _bD378 2003 |
| 100 | 1 |
_aDeBonis, J. Nicholas _9101365 _eaut |
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| 245 | 1 | 0 |
_aValue-based marketing for bottom-line success _b5 steps to creating customer value / _cJ. Nicholas De Bonis, Eric Balinski and Phil Allen |
| 264 |
_aNew York: _bMcGraw-Hill, _c2003. |
||
| 300 | _a1 online resource (244 pages) | ||
| 336 |
_2rdacontent _atext _btxt |
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| 337 |
_2rdamedia _acomputer _bc |
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_2rdacarrier _aonline resource _bnc |
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_aConsumer satisfaction _914850 |
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| 650 | 0 |
_aCustomer services _xManagement _9578 |
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| 650 | 0 |
_aMarketing _xManagement _96611 |
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| 700 | 1 |
_aBalinski, Eric W. _9101366 _eaut |
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| 700 | 1 |
_aAllen, Phil, _9101367 _d1953- _eact |
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| 856 | _uhttp://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=80493 | ||
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