| 000 | 00870nam a2200265 i 4500 | ||
|---|---|---|---|
| 008 | 110802s2008 tu b 00000 tur d | ||
| 020 |
_a9786050074000 _q(paperback) |
||
| 040 |
_aBAUN _beng _cBAUN _erda |
||
| 049 | _aBAUN_MERKEZ | ||
| 050 | 0 | 4 |
_aHD9980.5 _b.H596 2008 |
| 245 | 0 | 0 |
_aHizmet pazarlaması ve hizmet kalitesi / _ceditörler, Kahraman Çatı, Abdulvahap Baydaş. |
| 264 | 1 |
_aAnkara : _bAsil, _c2008. |
|
| 300 |
_a351 pages ; _c24 cm. |
||
| 336 |
_2rdacontent _atext _btxt |
||
| 337 |
_2rdamedia _aunmediated _bn |
||
| 338 |
_2rdacarrier _avolume _bnc |
||
| 504 | _aIncludes bbiliographical references. | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 |
_aService industries _xQuality control. |
|
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 700 | 1 | _aÇatı, Kahraman. | |
| 700 | 1 | _aBaydaş, Abdulvahap. | |
| 900 | _bsatın | ||
| 942 |
_2lcc _cKT |
||
| 999 |
_c27911 _d27911 |
||