000 01414camIa2200385 i 4500
006 m d
007 cr aa aaaaa
008 121115s2010 njua ob 001 0 eng d
020 _a9780470569627
035 _a(OCoLC)
040 _aBAU
_btur
_cBAU
_erda
049 _aBAU_MERKEZ
050 0 4 _aTK5105.5
_b.I685 2010
245 0 0 _aIntroduction to service engineering
_h[electronic resource] :
_c[edited by] Gavriel Salvendy and Waldemar Karwowski.
264 _aHoboken, N.J. :
_bJohn Wiley & Sons,
_cc2010.
300 _a1 online resource (659 pages) :
_billustrations
336 _2rdacontent
_atext
_btxt
337 _2rdamedia
_acomputer
_bc
338 _2rdacarrier
_aonline resource
_bnc
347 _adata file
_2rda
500 0 _aElektronik kitap
504 _aIncludes bibliographical references and index.
650 0 _aComputer networks
_xManagement
_961408
650 0 _aService industries
_xInformation technology.
650 0 _aCustomer services
_xInformation technology.
650 0 _aService-oriented architecture (Computer science)
_96773
650 0 _aSystems engineering
_92457
650 0 _aManagement science
_941215
655 4 _aElectronic books.
700 1 _aKarwowski, Waldemar,
_d1953-
_995656
_eedt
700 1 _992994
_aSalvendy, Gavriel,
_d1938-
_eedt
856 _uhttp://onlinelibrary.wiley.com/book/10.1002/9780470569627
900 _aEK229
942 _2lcc
_cEKT
999 _c30742
_d30742