| 000 | 00888nam a2200289 i 4500 | ||
|---|---|---|---|
| 008 | 130319s2010 tu 00000 tur d | ||
| 020 | _a9786053920748 | ||
| 040 |
_aBAUN _beng _cBAUN _erda |
||
| 049 | _aBAUN_MERKEZ | ||
| 050 | 0 | 4 |
_aHF5415.5 _b.A733 2010 |
| 100 | 1 | _aArabacı, Baki | |
| 245 | 1 | 0 |
_aMüşteri hizmetleri ve CRM/ _cBaki Arabacı ; edition İlhan Bahar. |
| 250 | _a2. baskı. | ||
| 264 | 1 |
_aİstanbul: _bKumsaati Yayınları, _c2008. |
|
| 300 |
_a263 pages ; _c21 cm. |
||
| 336 |
_2rdacontent _atext _btxt |
||
| 337 |
_2rdamedia _aunmediated _bn |
||
| 338 |
_2rdacarrier _avolume _bnc |
||
| 504 | _aIncludes bibliographical references (pages 257-[264]) | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aIndustrial management. | |
| 700 | 1 | _aBahar, İlhan. | |
| 900 | _a34282 | ||
| 942 |
_2lcc _cKT |
||
| 999 |
_c31678 _d31678 |
||