Balıkesir Üniversitesi
Kütüphane ve Dokümantasyon Daire Başkanlığı

Müşteri memnuniyetini artırmanın 101 yolu / (Kayıt no. 93108)

MARC ayrıntıları
000 -LEADER
fixed length control field 01581nam a2200349 i 4500
001 - CONTROL NUMBER
control field 64696
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241021200425.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 070925s2001 tu 001 0 tur d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 975316856x
Qualifying information (paperback)
International Standard Book Number 9789753168564
Qualifying information (paperback)
040 ## - CATALOGING SOURCE
Original cataloging agency BAUN
Language of cataloging eng
Transcribing agency BAUN
Modifying agency BAUN
Description conventions rda
041 1# - LANGUAGE CODE
Language code of text/sound track or separate title tur
Language code of original and/or intermediate translations of text eng
049 ## - LOCAL HOLDINGS (OCLC)
Holding library BAUN_MERKEZ
050 14 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD59
Item number .F6519 2001
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Foster, Timothy R. V.
Relator term Author
9 (RLIN) 57716
245 10 - TITLE STATEMENT
Title Müşteri memnuniyetini artırmanın 101 yolu /
Statement of responsibility, etc Timothy R.V. Foster; çeviren Meral Gönenç.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Bursa :
Name of producer, publisher, distributor, manufacturer Alfa,
Date of production, publication, distribution, manufacture, or copyright notice 2001.
300 ## - PHYSICAL DESCRIPTION
Extent ix, 276 pages :
Other physical details illustrations ;
Dimensions 21 cm.
336 ## - CONTENT TYPE
Content Type Term text
Content Type Code txt
Source rdacontent
337 ## - MEDIA TYPE
Media Type Term unmediated
Media Type Code unmediated
Source rdamedia
338 ## - CARRIER TYPE
Carrier Type Term volume
Carrier Type Code volume
Source rdacarrier
490 1# - SERIES STATEMENT
Series statement Alfa Yayınları ;
Volume number/sequential designation 952.
Series statement Yönetim ;
Volume number/sequential designation 30.
500 ## - GENERAL NOTE
General note Original title: 101 ways to get great publicity.
505 00 - FORMATTED CONTENTS NOTE
Title Giriş 1
-- Teşekkür 3
-- Müşteri Hizmetlerinizi Geliştirin 4
-- Kalitenizi artırın 51
-- Müşteri İlişkilerinizi Geliştirin 84
-- İşletme Süreçlerinizi Oluşturun 120
-- İletişiminizi Kristalize Edin 198
-- Çalışanlarla İlişkilerinizi Geliştirin 231
-- İmajınızı İyileştirin 247
-- Operasyonunuzu Müşteri Memnuniyeti Açısından Puanlayın 271
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Public relations.
9 (RLIN) 4886
Topical term or geographic name as entry element Publicity.
9 (RLIN) 44678
Topical term or geographic name as entry element Advertising.
9 (RLIN) 531
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Gönenç, Meral
Relator term Translator
9 (RLIN) 120245
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Alfa Basım Yayım Dağıtım (Yayınları) ;
Volume number/sequential designation 952.
9 (RLIN) 1731
Uniform title Alfa Basım Yayım Dağıtım (Yayınları)
Name of part/section of a work Yönetim dizisi ;
Volume number/sequential designation 30.
9 (RLIN) 16372
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Kitap
Mevcut
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Inventory number Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Library of Congress Classification     Non-fiction Mehmet Akif Ersoy Merkez Kütüphanesi Mehmet Akif Ersoy Merkez Kütüphanesi Genel Koleksiyon 21/10/2024 Bağış 255.07.02.01.06-   HD59 .F6519 2001 064696 21/10/2024 21/10/2024 Kitap
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